Shure FAQ

MICROPHONE CHOICES

WIRELESS MICROPHONES

STYLI / CARTRIDGES

SHURE SOUND ISOLATING ™ EARPHONES

COUNTERFEIT MICROPHONES

SERVICE RELATED - EARPHONES

SERVICE RELATED – MICROPHONES & WIRED & WIRELESS SYSTEMS


 

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QUESTION: Which microphone is best suited to?...
ANSWER: It is important to bear in mind that there are no set rules when selecting a microphone. For example, some internationally recognised vocalists use instrument microphones for world tours. Sound quality is largely a matter of personal taste. Some things do need to be considered such as dynamic v’s condenser, or whether the microphone you require needs to be rugged. This website has been designed to guide you towards finding the most suitable microphone to your needs.

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QUESTION: Which Shure microphone can I use for podcasting?
ANSWER: Many Shure microphones can be used for podcasts. If a quick and simple Plug & Play solution is what you are after then the PG27-USB or PG42-USB are ideal. If you already have an XLR microphone and wish to use it for your podcasts we’d recommend buying an X2U. This is an XLR to USB converter, cutting out the need for you to buy a sound card. It offers great benefits including zero latency monitoring.

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QUESTION: How can I connect my microphone to my computer?
ANSWER: The fastest and simplest way of connecting your XLR microphone to your computer (if you do not already have a soundcard) is using a Shure X2U – an XLR to USB converter.

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QUESTION: Which is the best microphone for me?
ANSWER: This is probably THE most frequently asked to Shure engineers - nevertheless there is no generally accepted answer as a lot of it goes down to personal taste. There are standard recommendations for the different areas of application. We can however recommend you a suitable microphone with our product videos and microphone finder.

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QUESTION: What is the best position to place my microphone for miking drums?
ANSWER: Again there are no set rules but we do have a drum microphone techniques guide with advice from professionals.

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QUESTION: What is the difference between an SM57 and an SM58?
ANSWER: The SM58 is designed for vocals and the SM57 for instruments. However, this doesn’t mean you can’t use the SM57 for vocals and vice versa.
The main difference is that the SM58 features a presence peak (to boost voacals) whereas the SM57 has a flat frequency response.

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QUESTION: What is the difference between the SM58 and the Beta 58A?
ANSWER: Both microphones are characterised by extreme robustness and outstanding sound quality. The microphones from the Beta series are generally higher in quality than the respective SM-counterpart. The beta microphones are generally (except for a few exceptions) supercardioid. Please see our educational videos for more information.

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QUESTION: Does the presence of phantom power effect/damage balanced, low impedance dynamic microphones?
ANSWER: It is not possible to damage or impair the performance of a balanced microphone which is correctly connected to any standard phantom supply.

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QUESTION: Can I operate more than one wireless mic with only one receiver?
ANSWER: No, each wireless transmitter needs to have its own receiver.

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QUESTION: What is the range of a wireless microphone?
ANSWER: Transmission range is greatly affected by the local RF environment, e.g., range in London is short; range in the Sahara Desert is long.

Typical range for a professional wireless mic is up to 300 feet (100 metres).

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QUESTION: Can I make my wired mic into a wireless mic?
ANSWER: No. Due to the way the mics are manufactured, you can’t convert a wired mic into a wireless version. 

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QUESTION: Can I mix and match Shure’s different wireless platforms?
ANSWER: No, only transmitters and receivers from the same platform will work. E.g., A PGX transmitter will not work with an SLX receiver, but will work with a PGX receiver.

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QUESTION: Do I need a license to operate my wireless microphones or In-Ear Monitors?
ANSWER: No. There are frequecies free to use in the Netherlands between 606-790 MHz. All above the 790 MHz are illegal

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QUESTION: Which Shure styli should I use?
ANSWER: Much the same as microphones there is no one styli for each specific type of music. It is once again down to personal taste. In terms of popularity the top of the line Shure Whitelabel is our bestseller for all forms of electronic music, alongside the M35 & the M35x.
For many years our multi-award winning M-447 has been the first choice for turntablists and DJ’s of hip-hop, dub, dubstep and the like because of their high output and great bass.

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QUESTION: What are sound isolating earphones?
ANSWER: Sound isolating earphones were originally developed as Personal Monitor Systems to allow musicians to hear their own performances in loud onstage environments. Sound isolating earphones work by using soft, pliable sleeves to block background noise, allowing small, high-performance drivers to deliver incredibly precise sound directly to the ear. These professional-quality earphones are now available for use with all of your portable digital devices.

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QUESTION: What is the difference between Sound Isolating & Noise Cancelling?
ANSWER: The seal created by a sound isolating earphone physically blocks most frequencies of background noise. Active noise cancellation "headphones" are generally larger, heavier and battery-driven. The active cancellation process negates selected frequencies through a complex process that can even introduce unwanted artifacts into the resulting audio. The natural sound isolation properties of a properly fitted in ear earphone exceeds the performance of even the most expensive active noise cancellation alternatives.

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QUESTION: How can I detect a counterfeit Shure microphone?
ANSWER: First of all, Shure recommends that you should always purchase your microphone from a Shure authorised dealer. Shure is constantly battling against counterfeiters. If you think you have purchased a counterfeit microphone please contact the Shure Distribution Benelux BV sales desk on +31-345-638888 for advice.

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QUESTION: How can I reduce the risk of buying a counterfeit product?
ANSWER: First and foremost, buy from an authorised Shure dealer whether on-line or from the store. You can find a list of dealers in your vicinity in our Dealer section. You can also give us a call at +31-345-68888 to find a retailer in your vicinity.

If you choose to buy from on-line dealers and/or on-line auction sites like eBay, we highly recommend you exercise caution when:

• You are shopping for SM or Beta models
• Prices offered are well below the market average. Don’t get taken in by ‘Certificates of Originality’ or guarantees that are offered. They too are often as fake as the counterfeits.

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QUESTION: What is the warranty on Shure Earphones?
ANSWER: The warranty on Shure earphones runs for 2 years from the date of the original purchase and not from the date of any subsequent replacements. Should your earphones develop a fault within that 2 year period then we will replace them as many times as is necessary.

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QUESTION: I purchased my earphones abroad, will this affect my warranty?
ANSWER: The Shure warranty is global so as long as you have proof of purchase to show the warranty is still current then we will replace for you.

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QUESTION: I have lost my receipt, what should I do?
ANSWER: If you purchased your earphones online then it should be very simple to obtain a proof of purchase. A confirmation email from the company or online store will suffice as long as it shows the date of purchase and lists what you bought. If you purchased from a shop then it is always worth contacting them to see if they are able to forward you a copy of the transaction by email. Unfortunately a credit card statement is not suitable as a proof of purchase.

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QUESTION: I registered the earphones on www.shure.com, will this act as a proof of purchase?
ANSWER: Unfortunately not. This information is only accessible in the US and just registering that you own a set of Shure earphones is not enough information to act as a proof of purchase.

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QUESTION: Are my Shure earphones repairable?
ANSWER: The Shure earphones are non-serviceable items as they are completely sealed units so we will be unable to carry out any repairs.

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QUESTION: What is the procedure for returning my faulty earphones?
ANSWER: Please contact the Service Department on +31-345-638888 in order to obtain Returns Authorisation Number. This number will enable you to return your faulty earphones to us for replacement.
Alternatively please send an email to service@shure.nl requesting a Returns Authorisation Number. This email must contain the following information:
• Full Name
• Delivery Address
• Contact telephone number
• Model Number of earphones
• Original purchase details
• Description of fault

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QUESTION: What is the procedure for returning a faulty product?
ANSWER: Please contact any member of our team on +31-345-638888 in order to obtain a Returns Authorisation Number. Alternatively you can request a Returns Authorisation Number by email. This email must contain the following information;
• Full name
• Address
• Contact telephone number
• Model number
• Serial Number
• Description of fault
Please also provide purchase details if you are looking to have a unit repaired under warranty.

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QUESTION: My unit is out of warranty, how much will it cost to repair?
ANSWER: Each chargeable repair will include labour charges of € 50,00  per hour and a € 10,00 return carriage charge. Any parts that are required will be charged.
A quote will always be given before we proceed with a chargeable repair.
If you refuse the quote then a € 10,00 evaluation fee will be applied in order for you to get your unit back. Please note that all prices shown are subject to VAT.

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QUESTION: What is the turnaround time on repairs?
ANSWER: We are currently working on a 7-10 day turnaround time but endeavour to shorten this wherever possible.

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QUESTION: Who should I contact if I have any further problems?
ANSWER: Should you have any queries or require any further assistance, please contact Bert Peters on +31-345-638888 or send an email to service@shure.nl and we will deal try to resolve any issues as quickly as possible.

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Video: How to find the right Mic?

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Video: How to choose the best microphone for you?

Video: X2u XLR-to-USB Signal Adapter

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Video: X2u XLR-to-USB-Interface